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YOU HAVE QUESTIONS.

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Find the answers you need to commonly asked questions.


You purchased an SSL Certificate. What's next?

Directnic offers a simplified method to get your purchased SSL Certificate successfully generated, and installed when using our own cPanel® powered hosting platform. After placing an order for an SSL Certificate through Directnic you will receive an email from Directnic with the following subject:

“NEW SSL CERTIFICATE ORDERED”

This email will contain instructions on how to proceed with the generation/installation of your new SSL Certificate.

Your first step will be to start the “Generation” process where you will specify your domain name, contact details, and upload your Certificate Signing Request (CSR). We have two methods for submitting your order depending on your account:

- For non-hosted domains, please click the link included in your email to generate/enroll your SSL Certificate manually.

- For Directnic hosted domains, copy the Token Code listed in your email and log into your cPanel Hosting Console (My Services-->Hosting-->yourdomainname.extension-->Launch Directnic Hosting Console). You can then automate generation, validation, installation, etc. via the AutoInstall SSL® plugin under the “Security” category.

When your website still does not show a padlock (indicating an SSL secured connection to the webserver) you can use the following website to help investigate the issue:

https://whynopadlock.com (external site)

 


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