Knowledge Base :: Account Management :: Account Security

Getting logged out of your account right after logging in.

Resolving Login Issue - Redirected to Home Screen

If you find yourself being redirected to the Directnic home screen after logging in, with no error messages displayed, you can follow these steps to resolve the issue. This problem is often related to your browser's Cookie settings, as these cookies store your preferences for Directnic and other websites.

Checking and Adjusting Cookie Settings:

Depending on your browser, follow the appropriate instructions to check if you are blocking Directnic's cookies:

Internet Explorer

Firefox

Safari for Mac

Chrome

If you are using any Cookie-Blaster software, make sure to allow exceptions for Directnic.com to ensure proper functionality.

Further Troubleshooting:

If the issue persists even after adjusting your Cookie settings, you can try the following steps:

1. Restart your browser.
2. Consider using a different browser. Sometimes, browser files can become corrupted, leading to issues with stored cookies.

We are committed to assisting you in resolving this matter and ensuring a smooth experience on our platform. If you continue to face difficulties, please don't hesitate to reach out to our support team for further assistance.

If you are using a Cookie-Blasting software, please allow Directnic.com to the exceptions.

If you are still having issues, we suggest restarting your browser or using another browser.  Some browser files can corrupt and cause issues with the stored cookies.